Summary
I connect tech, design, and business to deliver real, measurable results. Over the past 8 years, I've led 50+ projects — ranging from digital platforms to business process automation across the US, UK, EU and CIS. My approach reduces delivery times, improves team performance, and launches products used by tens of thousands of people.
Areas of Expertise
- Project management: launching, executing, and delivering IT solutions for business and government clients
- Implementing Agile and Scrum; automating processes for product and service teams
- Building and developing project and cross-functional teams
- Organizing and facilitating strategic, operational, and client meetings
- Integrating UX/UI into web, mobile, and internal platforms
- Bridging engineering, design, and business interests
- Making decisions and navigating uncertainty in fast-changing environments
Soft skills
- Built trust in cross-functional teams: for example, retained key designers during a major pivot through transparent goals and regular feedback.
- Structured ambiguity: used mapping sessions to cut feature delivery delays during regulatory product rollouts.
- Adapted fast to shifting priorities: once reassigned team roles and backlog in 48 hours after urgent client change to meet the new deadline.
- Resolved conflicts early: mediated between team leads on a critical project, preventing launch delays.
- Learned new domains quickly: onboarded to fintech regulations in two weeks to contribute to compliance launches.
Tools
- Jira (w/ Trello & Confluence)
- Google Workspace (and Microsoft Office too)
- LLMs
- Notion
- Airtable
- Slack (and any popular messenger)
- Zoom (or Meet, Teams)
Career Highlights
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Head of Technology and Production
'24–prAutomated design process and restructured workflows, delivering 10+ product launches 25% faster under tightening deadlines.
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Project manager
'20–'24Clarified messy project scopes and set up internal design systems, raising client NPS by 20% and smoothing team delivery.
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Head of Support
'19–'20Led platform migration for 200,000+ users, reworking support to cut ticket times by 40% and boosting system adoption.
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Support manager
'19Managed 150+ clients' support for government procurement platform, ensuring full compliance with government procurement regulations.
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Regional Development manager
'18-'19Built government print outsourcing from scratch and onboarded 500+ state users in a single year.
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Account manager
'17-'18Managed 30+ B2B accounts, achieving 15% revenue growth with automation upsells.
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Project integration specialist
'15Rolled out paid parking systems across 5 regions, leading cross-team work to modernize traffic control for 500,000+ citizens.
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Key Projects
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JustFA
Redesigned end-to-end onboarding and banking workflows for both web & mobile, reducing average customer registration time from 12 to 4 minutes and increasing first-month activation by 35%.
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Pangeo Radar
Overhauled the UI/UX for a cybersecurity platform—with deep user interviews and analytics-driven iterations—boosting product adoption among enterprise clients by 40% within six months.
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Radio Electronic Systems
Designed a mission-critical calibration device interface, balancing hardware limitations and intuitive workflow. The new UX led to a 300% increase in B2B sales within six months after launch.
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Telemedicine Information Systems
Launched new Blood Pressure monitoring interfaces for clinicians and patients (web and mobile), leading to a 2x increase in patient follow-on engagement and 25% fewer missed readings.
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Neurobureau
Reimagined the research analysis platform with modern UI principles, cutting average report preparation time in half and supporting integration with external hardware.
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Brighteye
Unified UI for production line operators — ensuring seamless experience across fixed and portable workstations — which reduced task-switching errors by 60% and improved shift handover efficiency.